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Process Guide

How Temporary Accommodation Works During Insurance Claims

Understanding the process of arranging temporary accommodation during an insurance claim, from initial incident through to return home.

Clear process explanationFor claims teams and residentsPractical guidance

When Temporary Accommodation Is Required

Temporary accommodation becomes necessary when an insured event renders a residential property uninhabitable. The most common triggers are fire damage, flooding, escape of water, structural failures and building safety issues.

The need for accommodation is typically identified by the loss adjuster during their initial assessment of the property damage.

The Insurance Accommodation Workflow

A typical accommodation arrangement follows this process.

1

Incident Reported

Claim opened with insurer

2

Damage Assessed

Adjuster determines displacement

3

Accommodation Sourced

Partner finds suitable housing

4

Resident Placed

Safe housing secured

5

Return Home

Property restored

Who Coordinates Accommodation

Accommodation may be coordinated by the insurer directly, the appointed loss adjuster, or a specialist accommodation partner working on behalf of the insurance team.

Using a specialist partner typically results in faster sourcing, more suitable placements and reduced administrative burden for the claims team.

Need Help With the Accommodation Process?

Frequently Asked Questions

Common questions about this service.

Need Immediate Accommodation Support?

Submit a request and our team will respond within one working hour.

Report an Incident

Need an Accommodation Partner?

Tell us about the incident, claim volume or accommodation requirement and our team will respond quickly.

Rapid response for emergency placements
Managed service for planned decant programmes
Support for vulnerable residents and families
Consolidated reporting and invoicing
Nationwide accommodation network

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We aim to respond within one working hour.