How Temporary Accommodation Works During Insurance Claims
Understanding the process of arranging temporary accommodation during an insurance claim, from initial incident through to return home.
When Temporary Accommodation Is Required
Temporary accommodation becomes necessary when an insured event renders a residential property uninhabitable. The most common triggers are fire damage, flooding, escape of water, structural failures and building safety issues.
The need for accommodation is typically identified by the loss adjuster during their initial assessment of the property damage.
The Insurance Accommodation Workflow
A typical accommodation arrangement follows this process.
Incident Reported
Claim opened with insurer
Damage Assessed
Adjuster determines displacement
Accommodation Sourced
Partner finds suitable housing
Resident Placed
Safe housing secured
Return Home
Property restored
Who Coordinates Accommodation
Accommodation may be coordinated by the insurer directly, the appointed loss adjuster, or a specialist accommodation partner working on behalf of the insurance team.
Using a specialist partner typically results in faster sourcing, more suitable placements and reduced administrative burden for the claims team.
Need Help With the Accommodation Process?
Frequently Asked Questions
Common questions about this service.
Need Immediate Accommodation Support?
Submit a request and our team will respond within one working hour.
Need an Accommodation Partner?
Tell us about the incident, claim volume or accommodation requirement and our team will respond quickly.
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