Emergency Accommodation
When Every Minute Counts
Fast, free and responsive temporary housing for floods, fires, and critical incidents โ nationwide support from CAT: the Catastrophe Response Team.
Responded to 8,400+ urgent relocation requests in 2024 alone. 15 minutes average response time from enquiry to confirmed placement.
Cladding Remediation Projects
We support housing providers preparing for the 2029 cladding remediation deadline with compliant, trauma-informed tenant relocation solutions.
Supporting housing providers with funding for cladding remediation and tenant relocation services.
Our Emergency Housing Process
Rapid response protocol designed for critical housing emergencies
Immediate Assessment
We receive your housing referral or claim and triage the emergency within minutes
Sourcing & Booking
We match suitable accommodation from our live national network of providers
Resident Move-In
We coordinate move-in logistics including out-of-hours check-ins
Ongoing Support
Our UK-based case management team remains available 24/7
Why Choose CAT by Jigsaw
Specialized emergency housing solutions trusted by industry leaders
Deployed emergency housing solutions in 32 UK cities last year
24/7 CAT Response Team
On-call support every day of the year for immediate assistance
National Coverage
Immediate access to hotels, serviced apartments, and lettings
Free Service
Our service is completely free to use with transparent pricing
Optimised for Decanting
Specialised in temporary relocation strategies and coordinated execution
Zero Carbon Compliant
Committed to ESG goals with compliant temporary accommodation options
Cost Savings
Average reduced accommodation rates from just ยฃ12 per day per unit
Some of our happy clients
We support housing providers across London and the UK with rapid, reliable emergency accommodation.
- 24/7/365 out-of-hours cover with <60-minute response targets
- Nationwide hotel & serviced apartment network (same-day check-ins)
- Trauma-informed, resident-first approach (fire/flood/decant)
- Enterprise-grade operations: GDPR compliant, procurement-ready, PO & invoicing support
- Dedicated account team, live case updates, and audit-ready records
Public sector procurement teams: Find out more about using the ProcurePublic Temporary Accommodation Framework
Sectors We Support
Specialized emergency accommodation solutions for every sector
Housing Associations
Emergency and planned decant accommodation, building safety relocation and vulnerable resident support for housing associations.
For Asset & Resident Teams
- Planned and emergency decants
- Vulnerable resident support
- Consolidated reporting
Trusted by Housing Associations, Councils & Local Authorities
Don't just take our word for it. See what Peabody, L&Q, Moat Housing, Watford Community Housing and other leading housing associations say about our emergency accommodation services.
"Another excellent effort from Claire over the weekendโฆ Having the right accommodation support in place during an emergency makes a huge difference."
Head of Neighbourhoods
Peabody
"You guys are the best! Thanks for sorting."
Neighbourhood Manager
Peabody
"Thank you โ super efficient and communicative as ever."
Neighbourhood Operations Manager (Sussex)
Moat Housing
"Thank you so much, you are a super star."
Rehousing Manager โ South West Region
L&Q
Need emergency housing support?
Join Peabody, L&Q, Moat Housing, Watford Community Housing and other leading housing associations who trust us with their most critical accommodation needs.
Resident-first service makes the difference
Great service goes beyond compliance. Residents should feel safe, respected, and listened to โ especially during disruptive works such as cladding remediation, planned maintenance, or emergency decants.
At Jigsaw Conferences Ltd, we embed resident engagement into everything we do:
Clear, jargon-free communication on what's happening and when
Trauma-informed tenant relocations that prioritise wellbeing
Feedback loops to ensure residents see real improvements
Social value through apprenticeships, community projects, and local supply chains
Because when residents feel supported, entire communities benefit.
Transparent, tamper-evident decanting for housing associations.
Innovative decanting solutions with full transparency and accountability for housing associations managing emergency relocations and planned maintenance programs.
Featured in Property & Development Magazine: Our innovative decanting solution provides full transparency and tamper-evident processes for housing association emergency relocations.
Get Emergency Support Now
Whether you're managing a live emergency or planning for a decant, our CAT team is ready to assist.
Emergency Line: +44 (0)800 121 4470
Frequently Asked Questions
Get answers about our emergency accommodation services
What is an emergency decant in social housing?
An emergency decant is the urgent temporary relocation of residents from their homes due to safety risks such as fire, flood, structural damage, or other immediate threats requiring immediate housing solutions.
How do UK social housing crisis teams handle emergency decants?
Crisis teams follow established protocols including immediate risk assessment, resident safety checks, emergency accommodation sourcing, and coordinated relocation with support services.
How has the process changed since Grenfell?
Post-Grenfell regulations have enhanced safety protocols, requiring faster response times, better communication systems, and improved coordination between emergency services and housing providers.
How can Jigsaw's CAT support social housing emergencies?
Our CAT (Catastrophe Response Team) provides 24/7 emergency housing placement with 15-minute average response times, nationwide coverage, and specialized support for vulnerable residents.
What are the benefits of the free bill-back service?
Our free bill-back service provides immediate housing placement without upfront costs, with transparent billing to insurance companies or local authorities after placement is confirmed.
Specialized Support for Vulnerable Tenants
When emergency situations involve vulnerable tenants, we provide trauma-informed accommodation services with mental health support, trained liaison officers, and 24/7 crisis care.
Trauma-Informed
Accommodation Services
Specialized Service: Designed for housing associations, councils, and enterprise clients with statutory responsibilities for tenant welfare during decants.
Advanced Compliance Intelligence Platform
AI-powered venue inspection system with real-time scoring, mandatory compliance blockers, and automated regulatory reporting. Built by Jigsaw's technology team.
For Jigsaw Staff: Access our enterprise compliance platform to conduct professional venue inspections with automated scoring and regulatory compliance validation.
Popular emergency accommodation briefs we handle
Quick access to our most requested emergency accommodation searches. Click any brief to get started instantly.
emergency accommodation procurement london
decant accommodation provider brighton
block booking serviced apartments southampton
cladding remediation decant accommodation portsmouth
temporary accommodation framework supplier bournemouth
insurance alternative accommodation provider reading
surge housing same day placements oxford
NHS staff accommodation block booking cambridge
discharge to assess D2A accommodation milton keynes
project & crew accommodation long stay bristol
trauma-informed emergency accommodation cardiff
accessible family units temporary housing exeter
Click any brief above to prefill your enquiry form
Can't find what you're looking for? Our emergency accommodation experts can help with any requirement.
Ready to Simplify Your Venue Sourcing?
Join over 2,500 organisations who trust Jigsaw Conferences to source venues and accommodation โ with zero booking fees and expert service.
Trusted by Leading Organizations
Don't just take our word for it. Here's what our clients say about working with Jigsaw Conferences.
"When our office building had a major water leak, Jigsaw's emergency accommodation team responded within 15 minutes and had 40 staff members housed by that evening. Their 24/7 service is genuinely responsive, not just a phone number. Absolutely brilliant during a crisis."
James Richardson
Operations Director, BuildSafe Construction
Emergency Accommodation
28 October 2025
"Working through the Crown Commercial Service framework with Jigsaw has been straightforward and compliant. Their team understands public sector procurement inside out. We've housed over 200 families during emergency situations with zero procurement issues."
Marcus Thompson
Procurement Lead, Local Authority Consortium
Emergency Accommodation - Public Sector
20 September 2025
Certified & Trusted
Sector Accommodation Solutions
Emergency Accommodation - Frequently Asked Questions
Everything you need to know about our 24/7 emergency housing service
Emergency Accommodation in London
Need urgent temporary housing across Greater London? Our London emergency team operates extended hours with borough-level sourcing and same-day placements.
Emergency Accommodation in Manchester
Need urgent temporary housing across Greater Manchester? Rapid-response accommodation sourcing for building evacuations, fire, flood, crisis rehousing and urgent corporate requirements.
Emergency Accommodation in Birmingham
Need urgent temporary housing across Birmingham and the West Midlands? Rapid-response accommodation sourcing for building evacuations, fire, flood, crisis rehousing and urgent corporate requirements.