Insurance Incident Response Hub
Practical information and guidance related to emergency accommodation, resident relocation and insurance incident response for insurers, loss adjusters and catastrophe response teams.
Common Insurance Incidents Requiring Temporary Accommodation
Temporary accommodation is frequently required following incidents that make residential properties uninhabitable.
Residential Fires
Single and multi-property fire incidents
Flooding & Storm Damage
Water damage making homes uninhabitable
Structural Failures
Building collapses and subsidence
Building Evacuations
Safety, cladding and compliance evacuations
Temporary Accommodation in the Insurance Claims Process
During residential insurance claims, the typical response chain involves several operational partners.
Guides for Insurers and Claims Teams
Practical guides covering accommodation processes, challenges and solutions for insurance professionals.
Fire Damage Temporary Accommodation Guide
How temporary accommodation is arranged following residential fire incidents.
Read guideFlood Damage Temporary Accommodation
Accommodation considerations following flood-related claims.
Read guideLoss Adjuster Accommodation Process
How adjusters coordinate accommodation placements during claims.
Read guideMajor Incident Relocation Strategies
Guidance for insurers responding to large-scale residential incidents.
Read guideInsurance Disaster Supply Chain Explained
Overview of the organisations involved in responding to residential incidents.
Read guideInsurance Claim Timelines
Step-by-step timelines for common insurance claims, including when temporary accommodation is typically needed at each stage.
House Fire Claim Timeline
From emergency response to property restoration.
View timelineFlood Insurance Claim Timeline
Drying, repairs and accommodation timelines.
View timelineEscape of Water Claim Process
The claim process for water damage incidents.
View timelineSubsidence Claim Timeline
Investigation, monitoring and remedial works.
View timelineBuilding Evacuation Process
Safety assessments and temporary housing.
View timelineMajor Incident Relocation Process
Multi-household accommodation and case management.
View timelineEmergency Accommodation Services for Insurance Providers
Our services support incidents requiring temporary relocation following insured events.
Emergency Accommodation for Insurance Providers
Our core insurance accommodation service.
Catastrophe Response Accommodation
UK-wide support for major incidents.
Loss Adjuster Accommodation Support
Managed accommodation for adjusters.
Fire and Flood Response
Emergency housing after common incidents.
Major Incident Relocation
Multi-household displacement support.
Request Emergency Accommodation
Submit an accommodation request now.
Organisations Involved in Insurance Incident Response
Large insurance incidents often involve specialist organisations responsible for managing claims and coordinating response operations.
Sedgwick
Global claims management and loss adjusting
Crawford & Company
International claims and risk management
Davies Group
Insurance services and claims solutions
McLarens
Loss adjusting and claims management
Charles Taylor
Insurance management and claims services
These organisations often work with insurers and property professionals during major incidents affecting residential buildings.
Supplier Information
Information for procurement teams and supply chain managers.
Insurance Supply Chain Partner
How we work within the insurance response chain.
Learn moreFor Insurers, Loss Adjusters & TPAs
How our service integrates with claims workflows.
Learn moreInsurance Accommodation Supplier UK
Our national coverage and supplier credentials.
Learn moreInsurance Claims Accommodation Overview
Our accommodation support overview.
Learn moreWhy Temporary Accommodation Matters
Need Emergency Accommodation Support?
Our team supports insurers, loss adjusters and claims teams with managed temporary accommodation across the United Kingdom.