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by Jigsaw Conferences Ltd
Insurance Claim Timeline

Escape of Water Insurance Claim Process

A detailed guide to the stages of an escape of water insurance claim, from discovery through drying, repairs and restoration. Understand when temporary accommodation becomes necessary.

1

Incident Discovery & Initial Response

Immediate

The water source is stopped, initial damage assessed, and the insurer notified.

  • Water source identified and stopped
  • Initial damage assessment
  • Insurer notified
  • Emergency drying and containment measures
  • Contents moved or protected

Temporary accommodation may be needed if extensive water damage makes the property uninhabitable.

2

Damage Assessment & Drying

Days 1-7

Professional inspection and drying equipment deployed to remove moisture.

  • Insurer reviews claim and appoints loss adjuster
  • Detailed inspection of water damage
  • Professional drying equipment deployed
  • Assessment of hidden or structural damage
  • Moisture readings taken and monitored
3

Repair Planning

Weeks 1-4

Damaged materials identified, repair quotes obtained and contractors selected.

  • Identification of damaged materials
  • Repair quotes obtained from contractors
  • Contractor selection and appointment
  • Planning for redecoration and finishing
  • Drying continues until moisture targets met
4

Repairs & Restoration

Weeks 4-12+

Removal of damaged materials, installation of replacements, and redecoration.

  • Removal of damaged plasterboard, insulation, flooring
  • Installation of new materials
  • Redecoration and finishing
  • Dehumidification and final drying
  • Quality checks throughout

Residents may need temporary accommodation during extensive works involving floor or wall removal.

5

Completion & Final Checks

Post-repairs

Final inspection confirms all repairs are complete and the property is habitable.

  • Final inspection of all repairs
  • Property deemed habitable
  • Residents return home
  • Temporary accommodation ends
  • Claim closed

Temporary Accommodation During Escape of Water Claims

Jigsaw Conferences provides temporary accommodation for residents displaced by escape of water incidents. Whether a burst pipe or major water leak, we ensure residents have comfortable housing while repairs are completed.

Frequently Asked Questions

Common questions about this insurance claim process.