Escape of Water Insurance Claim Process
A detailed guide to the stages of an escape of water insurance claim, from discovery through drying, repairs and restoration. Understand when temporary accommodation becomes necessary.
Incident Discovery & Initial Response
ImmediateThe water source is stopped, initial damage assessed, and the insurer notified.
- Water source identified and stopped
- Initial damage assessment
- Insurer notified
- Emergency drying and containment measures
- Contents moved or protected
Temporary accommodation may be needed if extensive water damage makes the property uninhabitable.
Damage Assessment & Drying
Days 1-7Professional inspection and drying equipment deployed to remove moisture.
- Insurer reviews claim and appoints loss adjuster
- Detailed inspection of water damage
- Professional drying equipment deployed
- Assessment of hidden or structural damage
- Moisture readings taken and monitored
Repair Planning
Weeks 1-4Damaged materials identified, repair quotes obtained and contractors selected.
- Identification of damaged materials
- Repair quotes obtained from contractors
- Contractor selection and appointment
- Planning for redecoration and finishing
- Drying continues until moisture targets met
Repairs & Restoration
Weeks 4-12+Removal of damaged materials, installation of replacements, and redecoration.
- Removal of damaged plasterboard, insulation, flooring
- Installation of new materials
- Redecoration and finishing
- Dehumidification and final drying
- Quality checks throughout
Residents may need temporary accommodation during extensive works involving floor or wall removal.
Completion & Final Checks
Post-repairsFinal inspection confirms all repairs are complete and the property is habitable.
- Final inspection of all repairs
- Property deemed habitable
- Residents return home
- Temporary accommodation ends
- Claim closed
Temporary Accommodation During Escape of Water Claims
Jigsaw Conferences provides temporary accommodation for residents displaced by escape of water incidents. Whether a burst pipe or major water leak, we ensure residents have comfortable housing while repairs are completed.
Frequently Asked Questions
Common questions about this insurance claim process.