Jigsaw Insurance Response — Controlled Pilot
Insurance accommodation response for displaced policyholders
Jigsaw helps insurance and claims teams arrange temporary and emergency accommodation for displaced households, vulnerable customers and policyholders affected by fire, flood, escape of water, storm damage, unsafe homes and major property incidents.
Built for urgent instructions, early warning notifications, extension control, vulnerable customer escalation and insurer-ready audit trails.
From accommodation supplier to insurance response partner
Alternative accommodation is not just a booking problem. It is a live claims operation involving vulnerable customers, repair timelines, cost control, insurer authority, policyholder communication, extension management and defensible records. Jigsaw combines accommodation expertise with structured workflows designed to support claims teams when households need to be moved quickly and safely.
Who is this service for?
Jigsaw's insurance claims accommodation service is designed for insurers, loss adjusters, claims handlers and authorised partners who need temporary or emergency accommodation support for displaced policyholders after property incidents such as fire, flood, escape of water, storm damage, unsafe homes or major repair works.
Built for the moments when the property is no longer safe
- Fire damage
- Flood damage
- Escape of water
- Storm damage
- Subsidence disruption
- Unsafe property
- Emergency evacuation
- Major repair works
- Drying works
- No heating or essential facilities
- Vulnerable customer relocation
- CAT / surge event accommodation
What Jigsaw can support
- Emergency accommodation instructions →
- Potential displacement notifications →
- Case updates →
- Accommodation extension requests →
- Vulnerable customer escalation →
- Insurer oversight and reporting readiness →
What remains with the insurer or authorised claims handler
Jigsaw supports the accommodation workflow. Coverage decisions, liability decisions, claim settlement decisions and policy interpretation remain with the insurer, loss adjuster or authorised claims handler unless separately agreed in writing.
What is insurance claims accommodation?
Insurance claims accommodation is temporary or emergency accommodation arranged for policyholders who cannot safely remain in their property after an insured incident such as fire, flood, escape of water, storm damage or major repair works.
How Jigsaw supports insurers
Jigsaw supports insurers, loss adjusters and claims teams by receiving structured accommodation instructions, identifying household requirements, recording vulnerability needs, coordinating accommodation options and supporting extension management — including policyholder relocation support and temporary housing after insured property damage.
What Jigsaw does not decide
Jigsaw does not make claim coverage, liability, settlement or policy interpretation decisions unless separately agreed in writing with the appropriate authorised party.
Frequently asked questions
Can Jigsaw support emergency accommodation after fire or flood damage?
Yes. Jigsaw arranges temporary and emergency accommodation for policyholders displaced by fire damage, flood damage, escape of water, storm damage and other insured property incidents, on instruction from insurers, loss adjusters, claims handlers and authorised partners.
Does Jigsaw make insurance claim decisions?
No. Jigsaw coordinates accommodation support. Coverage decisions, liability decisions, claim settlement decisions and policy interpretation remain with the insurer, loss adjuster or authorised claims handler unless separately agreed in writing.
Can loss adjusters send accommodation instructions to Jigsaw?
Yes. Loss adjusters and claims teams can send structured emergency accommodation instructions, potential displacement notifications, case updates and extension requests through this controlled pilot workflow.
Can Jigsaw support vulnerable customers?
Yes. A dedicated vulnerable customer escalation route captures welfare, access, medical, communication and safeguarding needs, with human-led review and urgent call-back options.
Can Jigsaw help with accommodation extensions?
Yes. Structured extension requests capture repair milestones, authority limits, urgency and approver details so extensions are controlled and audit-ready.
Can Jigsaw support CAT or surge events?
Yes. Jigsaw can support catastrophe and surge event accommodation demand, including multiple simultaneous households, subject to agreed instruction volumes.
Can insurers request management information?
Insurer-ready reporting and management information are part of the phased pilot roadmap, alongside audit trails and case visibility.
How quickly can Jigsaw respond to urgent instructions?
Urgent emergency accommodation instructions are reviewed by the Jigsaw team and responded to using the contact details provided, prioritised by urgency and vulnerability.
Is this a live claims handling service or a controlled pilot?
This is a controlled pilot programme for structured accommodation instructions. It is not a regulated claims handling service and Jigsaw does not make claims decisions.
What decisions remain with the insurer or authorised claims handler?
Coverage decisions, liability decisions, claim settlement decisions and policy interpretation remain with the insurer, loss adjuster or authorised claims handler unless separately agreed in writing.
Controlled pilot: Jigsaw is currently developing this enhanced insurance accommodation response workflow through a phased pilot programme for insurers, loss adjusters, claims handlers and authorised partners. Jigsaw can receive structured accommodation instructions, potential displacement notifications, extension requests and vulnerable customer escalations. Coverage decisions, liability decisions, claim settlement decisions and policy interpretation remain with the insurer, loss adjuster or authorised claims handler unless separately agreed in writing.