Vulnerable Customer Escalation

Controlled pilot: Jigsaw is currently developing this enhanced insurance accommodation response workflow through a phased pilot programme for insurers, loss adjusters, claims handlers and authorised partners. Jigsaw can receive structured accommodation instructions, potential displacement notifications, extension requests and vulnerable customer escalations. Coverage decisions, liability decisions, claim settlement decisions and policy interpretation remain with the insurer, loss adjuster or authorised claims handler unless separately agreed in writing.