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Emergency Accommodation Instruction

For urgent instructions where a policyholder or household may need immediate temporary accommodation.

Optional supporting documents

You may upload relevant supporting documents such as a loss adjuster report, schedule of works, repair timeline, authority email or accommodation requirement. Please only upload documents you are authorised to share with Jigsaw.

Document upload boundary

Upload supporting documents only where they are relevant to the accommodation requirement, case update, extension request or authorised instruction.

This upload area should not be used by policyholders or claimants to submit insurance claims, request claims advice, dispute claim outcomes, negotiate settlements or ask Jigsaw to interpret policy wording.

Uploaded files are subject to file-type controls, size limits, restricted access and baseline document security screening. Screening helps identify higher-risk files, but it does not guarantee that a document is free from every form of malware or hidden content.

Up to 5 files, 10MB each. Accepted file types: PDF, DOCX, XLSX, CSV, JPG, PNG, WEBP and TXT. Uploaded documents are used to assess and coordinate the accommodation instruction. Please do not upload unrelated medical, financial or personal material unless it is directly relevant to the accommodation requirement.

This form is for accommodation instructions, case updates and authorised-party information only. It should not be used by policyholders or claimants to submit insurance claims, request claims advice, dispute claim outcomes, negotiate settlements or ask Jigsaw to interpret policy wording.

Controlled pilot: Jigsaw is currently developing this enhanced insurance accommodation response workflow through a phased pilot programme for insurers, loss adjusters, claims handlers and authorised partners. Jigsaw can receive structured accommodation instructions, potential displacement notifications, extension requests and vulnerable customer escalations. Coverage decisions, liability decisions, claim settlement decisions and policy interpretation remain with the insurer, loss adjuster or authorised claims handler unless separately agreed in writing.