Major Incident Resident Relocation Process
When a major incident displaces multiple households, the relocation process is complex and requires specialist coordination. This guide explains each stage from initial response through to resolution.
Incident Occurs & Initial Response
ImmediateEmergency services arrive, residents are evacuated and the scale of displacement is assessed.
- Emergency services arrive and secure the scene
- Residents evacuated to safety
- Incident command established
- Initial assessment of scale and impact
- Communication channels set up
Immediate accommodation sourcing begins for all displaced households.
Resident Registration & Needs Assessment
Hours to Day 1Displaced residents are identified, their needs assessed and insurers notified.
- Identifying all displaced residents
- Assessing immediate needs (shelter, medical, welfare)
- Registering households and family compositions
- Notifying insurers of each affected policyholder
- Commencing temporary accommodation sourcing
Accommodation Sourcing & Placement
Day 1 to Week 1Large volumes of suitable accommodation are sourced and residents are placed.
- Coordinating large volumes of accommodation
- Placing individuals, families and vulnerable residents
- Matching accommodation to household needs
- Establishing communication channels with residents
- Managing initial placement logistics
Ongoing Support & Case Management
Weeks to MonthsRegular check-ins, accommodation monitoring and liaison with insurers and adjusters.
- Regular check-ins with each resident
- Monitoring accommodation suitability
- Liaising with insurers and loss adjusters
- Planning for longer-term solutions if needed
- Supporting vulnerable residents and families
Some residents may need accommodation for many months while repairs or rebuilding takes place.
Resolution & Return
Months to YearsProperty repairs completed, buildings certified safe and residents return home.
- Property repairs or rebuilding completed
- Building deemed safe by inspectors
- Residents move back home
- Accommodation arrangements formally ended
- Case closure and final reporting
Temporary Accommodation During Major Incidents
Jigsaw Conferences has extensive experience managing large-scale relocations. We coordinate accommodation for multiple households simultaneously, with dedicated case management, consolidated reporting and ongoing resident support throughout.
Frequently Asked Questions
Common questions about this insurance claim process.