Major Incident Resident Relocation Process

Emergency services arrive, residents are evacuated and the scale of displacement is assessed.

• Emergency services arrive and secure the scene
• Residents evacuated to safety
• Incident command established
• Initial assessment of scale and impact
• Communication channels set up

Displaced residents are identified, their needs assessed and insurers notified.

• Identifying all displaced residents
• Assessing immediate needs (shelter, medical, welfare)
• Registering households and family compositions
• Notifying insurers of each affected policyholder
• Commencing temporary accommodation sourcing

Large volumes of suitable accommodation are sourced and residents are placed.

• Coordinating large volumes of accommodation
• Placing individuals, families and vulnerable residents
• Matching accommodation to household needs
• Establishing communication channels with residents
• Managing initial placement logistics

Regular check-ins, accommodation monitoring and liaison with insurers and adjusters.

• Regular check-ins with each resident
• Monitoring accommodation suitability
• Liaising with insurers and loss adjusters
• Planning for longer-term solutions if needed
• Supporting vulnerable residents and families

Property repairs completed, buildings certified safe and residents return home.

• Property repairs or rebuilding completed
• Building deemed safe by inspectors
• Residents move back home
• Accommodation arrangements formally ended
• Case closure and final reporting