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Resident Suitability Assessment

Twelve questions across four dimensions — needs capture, placement matching, in-stay review and audit-ready evidence — benchmarked against the person-centred standard in Awaab's Law guidance. Traffic-light results and a printable PDF report for your governance pack.

Built by Katie Richardson, Operations Director · Reviewed and maintained by Jigsaw Conferences' Emergency Accommodation & Housing Team

This content is independently researched using official UK Government guidance and recognised housing sector sources. It is reviewed regularly by Jigsaw Conferences' operational housing team and reflects current best practice at the time of publication. It is provided for general information only and should not be considered legal advice.

Needs capture

Do you know the household before you place it?

Is household composition (including children staying overnight weekly) captured before placement?

Are school catchments and work locations captured and used in placement decisions?

Are accessibility, medical and vulnerability needs captured with the resident’s input?

Placement matching

Does the accommodation actually fit?

Is accommodation type matched to expected stay length (hotel first nights, apartment beyond a week)?

Are operators briefed on household needs before the family arrives?

Can you place pets and step-free/adapted requirements without long delays?

In-stay review

Suitability is not a one-off decision.

Is every placement reviewed with the resident within the first week?

Are extensions triggered by repair-date changes reviewed for continued suitability?

Do you record why any placement broke down and feed it back into matching?

Audit-ready evidence

Could you defend the placement decision?

Is the suitability rationale documented for every placement (needs vs options vs decision)?

Is the resident’s acceptance (or refusal reasons) recorded in writing?

Could you produce the complete suitability file for any live placement within one working day?

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