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Procurement Readiness Assessment

Twenty evidence-based questions across five dimensions — response, suitability, governance, security and value. Get a traffic-light rating, a gap analysis and a board-ready PDF report, built on the same criteria as our procurement handbook.

Built by Katie Richardson, Operations Director · Reviewed and maintained by Jigsaw Conferences' Emergency Accommodation & Housing Team

This content is independently researched using official UK Government guidance and recognised housing sector sources. It is reviewed regularly by Jigsaw Conferences' operational housing team and reflects current best practice at the time of publication. It is provided for general information only and should not be considered legal advice.

Response & availability

Can you place a household tonight, compliantly?

Do you have a contracted accommodation supplier reachable 24/7 (not voicemail)?

Are response-time SLAs (instruction to first option, and to placement) defined in a live contract?

Can you access both hotels AND serviced apartments in every area you operate?

Have you stress-tested capacity for a multi-household incident (10+ households at once)?

Suitability & resident outcomes

Placements that fit the household, first time.

Is there a documented household suitability assessment used before every placement?

Are school catchments, accessibility, pets and medical needs captured at first contact?

Do you measure placement breakdown / re-placement rates?

Is there a defined route to escalate and fix an unsuitable placement?

Governance & audit trail

Could you evidence a case end-to-end to the Ombudsman tomorrow?

Is every placement decision timestamped and logged from instruction to return move?

Do you receive one consolidated invoice per case, coded to claim/PO/cost-centre references?

Does supplier MI map directly onto your statutory compliance KPIs (24h / 10-day / 5-day)?

Are extensions handled on the same case file without restarting the evidence trail?

Security & safeguarding

Resident data and resident safety.

Does your supplier hold current ISO 27001 and Cyber Essentials certification?

Are data-processing terms in place covering resident health and vulnerability data?

Is there a written safeguarding process, including how accommodation operators are briefed?

Is there a named escalation route for safeguarding concerns during placements?

Value & scalability

Whole-stay economics and winter resilience.

Do you evaluate cost on whole-stay scenarios rather than nightly rates?

Do you benchmark hotel vs serviced apartment costs at least quarterly?

Is there a winter/surge capacity plan agreed with your supplier?

Are social value commitments reportable (not just promised) in your current contract?

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