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Authority Hub · Emergency Accommodation

The UK authority on emergency accommodation.

Displacement doesn't wait. Neither do we.

Jigsaw Conferences provides UK-wide emergency accommodation services for housing providers, insurers, local authorities and organisations requiring rapid temporary accommodation solutions.

No booking feesSince 2003UK-wide coverage

What emergency accommodation covers

Emergency accommodation is temporary housing arranged at short notice for people displaced from their permanent home. Common triggers include fires, floods, escape-of-water incidents, gas leaks, cladding remediation, structural failure, criminal damage and safeguarding-driven relocations.

Jigsaw acts as the placement layer between the incident holder — an insurer, housing association, local authority, contractor or corporate client — and the vetted supply of hotels, serviced apartments and self-catering properties across the UK. Every placement is matched against the household's genuine suitability requirements, not just the nearest available room.

What matters here

Households, not bedspaces

Every placement is scored against household composition, accessibility, cultural fit, distance from schools and work, and safeguarding needs.

Insurer and public-sector fluent

We speak the language of loss adjusters, insurers, housing officers and homelessness teams — no translation cost on the buyer side.

Governance-ready reporting

Every placement is auditable. Board-ready dashboards, statutory-return-friendly datasets, safeguarding trail.

One partner, UK-wide

Placements sourced across 53+ UK cities against 25,000+ verified venues and properties.

Free to the client

Zero booking fees. Our commission is paid by the venue or operator.

Escalation-first process

Complex cases get a named account owner. Volume cases get a workflow. Both get the same standard of care.

How a placement moves from enquiry to occupancy

  1. 1

    Brief

    You send us the incident details — insurer or authority reference, household composition, accessibility, location constraints, target duration.

  2. 2

    Match

    We match against the vetted UK network using the Jigsaw suitability model — accessibility, safeguarding, family composition, distance from schools, community ties.

  3. 3

    Confirm

    You get a shortlist with prices, terms and photos. We hold the room until you confirm.

  4. 4

    Handover

    Meet-and-greet, keys, welfare check-in. Resident support handled by our account team, not by the property.

  5. 5

    Extend or resolve

    We track expected release dates and manage extensions, re-placements or return-to-property logistics.

Frequently asked questions

Who typically triggers an emergency placement?
Most placements are triggered by insurers responding to household claims, housing associations responding to property incidents, or local authorities discharging statutory duties. Corporate clients also use us for site-incident-driven placements (fires at commercial premises, forced evacuations, project-site incidents).
Do you serve statutory homelessness placements?
We work with housing officers and homelessness teams on both single-household statutory placements and volume decants. Every placement is documented to support statutory-return requirements.
How is suitability assessed?
We apply the Jigsaw Suitability Framework: accessibility, safeguarding, family composition, cultural fit, mobility, distance from schools and work, community ties and known health considerations. Suitability decisions are logged and auditable.
What does emergency accommodation cost?
Costs vary by region, household size and duration. Buyers typically get a range within one working day. We work to your policy terms or framework rates where they exist.

Brief us once. We handle every detail.

Trusted by housing associations, insurers, local authorities, NHS organisations, pharmaceutical companies, corporate organisations and event professionals across the UK.