Major Incident Temporary Accommodation Support in the UK
Large residential incidents such as fires, floods or structural failures can require the relocation of multiple households at the same time. We support insurance providers and response teams by coordinating temporary accommodation placements across multiple locations.
Types of Major Residential Incidents
Major incidents affecting residential buildings may include:
Large Apartment Building Fires
Fires affecting multiple dwellings requiring immediate multi-household relocation.
Major Flood Events
Regional flooding displacing households across wide areas simultaneously.
Structural Failures or Collapses
Building safety concerns requiring evacuations and extended relocation.
High-Rise Building Evacuations
Cladding, fire safety or structural evacuations affecting tower blocks.
Fire Safety Evacuations
Emergency evacuations mandated by safety inspections or compliance issues.
Large Residential Repair Programmes
Coordinated relocation during major building remediation works.
Temporary Accommodation During Major Incidents
Large incidents can create urgent accommodation requirements for residents who must leave their homes immediately. Temporary accommodation may involve hotels, serviced apartments, extended stay accommodation or short-term residential housing.
Accommodation may need to be sourced across several locations depending on the number of displaced residents.
How We Fit Into the Insurance Supply Chain
We work alongside insurers, adjusters and response teams as a specialist accommodation partner.
Incident Occurs
Fire, flood, structural damage
Insurer Notified
Claim registered and assigned
Adjuster Appointed
Loss adjuster assesses damage
Jigsaw Instructed
Accommodation sourced rapidly
Resident Placed
Safe, suitable housing secured
Who May Request Accommodation Support
Accommodation sourcing during major incidents may involve:
Insurers
Managing residential claims involving multiple displaced policyholders.
Loss Adjusters
Coordinating claims assessments across multiple affected properties.
Catastrophe Response Teams
Providing accommodation sourcing during large-scale displacement events.
Housing Providers
Supporting displaced residents during building safety interventions.
Accommodation for Multiple Households
Major incidents may require accommodation for individuals, couples, families, elderly residents and vulnerable households. Accommodation sourcing can involve identifying suitable placements across multiple properties to ensure residents remain safely housed.
Why Leading Response Teams Need a Managed Accommodation Partner
Insurance claims involving displacement are time-sensitive and operationally complex.
Speed of Response
Displaced residents need housing within hours, not days. A specialist partner can mobilise faster than ad hoc arrangements.
Resident Welfare
Vulnerable individuals, families and those with accessibility needs require considered placements, not just any available room.
Operational Efficiency
A single managed partner reduces coordination overhead, simplifies invoicing and frees claims teams to focus on the claim itself.
Managing a Major Incident?
Frequently Asked Questions
Common questions about this service.
Need Immediate Accommodation Support?
Submit a request and our team will respond within one working hour.
Need an Accommodation Partner?
Tell us about the incident, claim volume or accommodation requirement and our team will respond quickly.
Prefer to call?
Speak to Our TeamSend an Enquiry
We aim to respond within one working hour.